The Leadership Breakthrough That Helped Kendra Scott’s Company Through Dark Times

TRANSKRIP
So, I think for me, running this company,
I was never in a place where I was like I knew all the answers.
Our line of credit had been pulled.
I was a single mom with two young boys.
They were one and three when I got divorced.
It was so hard.
I was barely able to provide for them.
We had a wholesale business.
We were growing but not really growing.
We were paying our bills barely and I was so scared.
I would wake up every single morning terrified of having to go in and put on a face too.
We only had a small crew of seven people.
But I had to be the one that had to kind of like, “Yeah, everything’s great.”
and then I go in to my office and I was just, my stomach would be in knots and tears would be welling up in my eyes.
And I remember just thinking, am I lying to these people by telling them everything’s okay ’cause I don’t know if everything is gonna be okay.
And then the recession hits.
And the whole world changes almost overnight and I come into the office and every morning there would be stores
that I had worked with for years shattering,
buyers that I had worked with in the department stores getting laid off.
And it was everyday which is one sad disappointment after another.
And thinking about how am I gonna tell my team what’s going on and we had all of our eggs in this one basket.
And I knew that if we continue down this road, we were going to lose our business too.
And I’ll never forget that morning before going in and talking to our team to say
“This is where we’re at and it’s really bad.”
And I think realizing we have to do something different.
And once I was able to say to them,
“I’m not sure if this is gonna work and I’m not sure that we’re all gonna have a job tomorrow.
“But if you’re willing to hold hands with me and we try something,
we try to do something different,
and we might lose trying to do it that way but we also might win.”
And I think what was magical at that point is that then I wasn’t doing it alone anymore.
And I realized I didn’t have to put on the smile everyday.
And I could come in and be in tears and say “Oh my God, how are we gonna pay rent this month?”
I had a team of people that we were figuring out and solving problems together
and that was a huge moment that as a single person, you can only do so much.
But when you hold hands with other amazing people, you can be unstoppable.

TERJEMAHAN
So, I think for me, running this company,
Bagi saya, memimpin perusahaan ini,

I was never in a place where I was like I knew all the answers.
Saya tidak pernah berada di tempat di mana saya tahu semua jawabannya.

Our line of credit had been pulled.
Fasilitas kredit kami sudah ditarik.

I was a single mom with two young boys.
Saya ibu tunggal dengan dua anak laki-laki yang masih kecil

They were one and three when I got divorced.
Mereka baru berumur satu dan tiga tahun ketika saya bercerai.

It was so hard.
Saat itu begitu sulit.

I was barely able to provide for them.
Saya nyaris tidak bisa menyediakan kebutuhan mereka.

We had a wholesale business.
Kami memiliki bisnis grosir.

We were growing but not really growing.
Kami berkembang tapi tidak benar-benar berkembang.

We were paying our bills barely and I was so scared.
Kami nyaris tidak bisa membayar tagihan-tagihan kami dan saya begitu takut.

I would wake up every single morning terrified of having to go in and put on a face too.
Saya bangun setiap hari ketakutan untuk pergi ke kantor dan harus berpura-pura.

We only had a small crew of seven people.
Kami hanya memiliki tim kecil berjumlah tujuh orang.

But I had to be the one that had to kind of like, “Yeah, everything’s great.”
Tapi saya harus menjadi yang berkata, “Yah, semuanya baik-baik saja.”

and then I go in to my office and I was just, my stomach would be in knots and tears would be welling up in my eyes.
dan lalu saya peri ke kantor saya dan perut saya akan melilit dan air mata saya mengumpul di pelupuk mata.

And I remember just thinking, am I lying to these people by telling them everything’s okay ’cause I don’t know if everything is gonna be okay.
Dan saya ingat berpikir, apakah saya berbohong pada orang-orang ini dengan mengatakan semuanya baik-baik karena saya tidak tahu apakah semuanya akan baik-baik saja.

And then the recession hits.
Lalu datanglah resesi.

And the whole world changes almost overnight
Dan seluruh dunia berubah hanya dalam sekejap

and I come into the office and every morning there would be stores that I had worked with for years shattering,
dan saya datang ke kantor dan setiap pagi akan ada toko yang sudah lama bekerja sama dengan saya tutup,

buyers that I had worked with in the department stores getting laid off.
pembeli yang bekerja sama dengan saya di toserba diberhentikan.

And it was everyday which is one sad disappointment after another.
Dan setiap hari adalah satu kekecewaan demi satu kekecewaan yang datang.

And thinking about how am I gonna tell my team what’s going on and we had all of our eggs in this one basket.
Dan berpikir bagaimana saya akan memberitahu tim saya apa yang sedang terjadi dan kami mempertaruhkan semuanya di usaha ini.

And I knew that if we continue down this road, we were going to lose our business too.
Dan saya tahu bahwa jika kami terus melewati jalan ini, kami akan kehilangan usaha kami juga.

And I’ll never forget that morning before going in and talking to our team to say
Dan saya tidak akan pernah lupa pagi itu sebelum masuk dan berbicara pada tim saya untuk mengatakan

“This is where we’re at and it’s really bad.”
“Di sinilah kita saat ini dan situasinya sangat buruk.”

And I think realizing we have to do something different.
Dan saya sadar bahwa kita harus melakukan sesuatu yang berbeda.

And once I was able to say to them,
Dan begitu saya bisa mengatakan pada mereka

“I’m not sure if this is gonna work and I’m not sure that we’re all gonna have a job tomorrow.
“Saya tidak yakin apakah ini akan berhasil dan saya tidak yakin bahwa kita semua akan punya pekerjaan besok.

“But if you’re willing to hold hands with me and we try something,
“Tapi kalau kamu bersedia bergandengan tangan dengan saya dan kita mencoba sesuatu,

we try to do something different,
kita mencoba melakukan sesuatu yang berbeda,

and we might lose trying to do it that way but we also might win.”
dan kita mungkin akan kalah mencoba melakukannya tapi kita mungkin juga bisa menang.”

And I think what was magical at that point is that then I wasn’t doing it alone anymore.
Dan yang saya pikir ajaib pada saat itu adalah lalu saya tidak melakukannya sendirian lagi.

And I realized I didn’t have to put on the smile everyday.
Dan saya sadar saya tidak harus tersenyum setiap hari.

And I could come in and be in tears and say “Oh my God, how are we gonna pay rent this month?”
Dan saya bisa datang dan menangis dan berkata “Ya Tuhan, bagaimana kami akan membayar sewa tempat bulan ini?”

I had a team of people that we were figuring out and solving problems together
Saya memiliki tim di mana kami mencari jalan keluar dan menyelesaikan masalah bersama

and that was a huge moment that as a single person, you can only do so much.
dan itu adalah momen besar bahwa sebagai seorang individu, kamu hanya bisa melakukan sekian.

But when you hold hands with other amazing people, you can be unstoppable.
Tapi ketika kamu bergandengan tangan dengan orang-orang yang luar biasa, kamu bisa tak terhentikan.